Refund policy

Returns:

• We accept returns within 30 days from the date of delivery.

• Items must be unworn, unwashed, and in their original packaging with all tags attached.

• Return shipping costs are the responsibility of the customer.

• To initiate a return, please contact us at info@toower-london.com with your order number and reason for return.

• Following our return address details:

Consignee: Kong Zhehui
Return address: Sun Moon Star City Business Center, No. 1138, Changjiang South Road, Kunshan City, Suzhou City, Jiangsu Province
Country: China
Mobile: 15900568851

Refunds:

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 1-3 business days.

• Shipping charges are non-refundable.

Exchanges:

• If you need a different size or color, please place a new order and return the original item.

• Exchanges are subject to stock availability.

Non-Returnable Items:

• The following items are non-returnable:

  • Undergarments & swimwear

  • Personalized or custom-made items

  • Gift cards

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

Late or Missing Refunds:

• If you haven’t received your refund, check with your bank or credit card company as processing times may vary.

• If you still need assistance, contact us at info@toower-london.com.

Contact Us:
For any return or refund inquiries, reach out to us at info@toower-london.com.